This Privacy Notice explains how we use your personal information, describes the categories of personal information we process and for what purposes. We take your privacy seriously and we are committed to collecting and using your information fairly and in accordance with the requirements of all applicable data protection and privacy laws.
This Privacy Notice may be updated from time to time. You should check www.wealthandasset.handelsbanken.co.uk regularly so that you can read the up-to-date version. We will inform you if material changes are made either to the Privacy Notice or to the way that we process your data.
Who we are and how to contact us
Handelsbanken Wealth & Asset Management Limited is authorised and regulated by the Financial Conduct Authority (FCA) in the conduct of investment business, and is a wholly-owned subsidiary of Handelsbanken plc.
Our Data Protection Officer can be contacted at No.1 Kingsway, London, WC2B 6AN or at firstname.lastname@example.org if you have queries about this Privacy Notice or wish to exercise any of the rights mentioned in it.
Have you been introduced to us by a broker or other intermediary?
Our products and services are also available through professional and financial advisers and anyone else who acts as a person sitting in between you and us in relation to what we do for you. In this notice we will call these persons “intermediaries”.
When an intermediary processes your personal information on our behalf, this Privacy Notice will apply and you should contact our Data Protection Officer to exercise your rights under data protection laws. When an intermediary processes your personal information as a data controller in its own right, its own Privacy Notice will apply and you should ask them for a copy if you do not have one by the time you are introduced to us.
What kinds of personal information do we hold about you?
In order to fulfil our obligations to you as our customer, we handle different types of personal information about you. At Handelsbanken Wealth & Asset Management Limited, we organise your personal information into the following categories:
Categories of personal information
|Basic personal information|
|Special categories of personal data|
Information about other individuals
If you make a joint application with your spouse, partner or family member, we will also collect the personal information mentioned above about that person. You must show this Privacy Notice to all applicants and ensure they confirm that they know you will share it with us for the purposes described in it.
If there is somebody who has power of attorney over your affairs or has authority to give us instructions, that person will see this Privacy Notice when we make contact with him/her directly.
We will generally collect your personal information from you directly via our agreement process and, where relevant, our Client Profile documents. We will also collect and record information about you obtained during telephone conversations, meetings and other correspondence such as emails and letters.
If you are introduced to us by an intermediary, we will obtain some personal information about you from them when they introduce you to us.
We also obtain your personal information from other sources such as:
- publically available directories and information (eg telephone directory, social media, internet, news articles);
- other third parties you have authorised us to correspond with;
- and other organisations to assist in prevention and detection of crime.
In addition, some of your personal information may come from Handelsbanken plc if you already have an account or product with them.
How we use your personal information
We only use your personal information where it is fair and lawful to do so. This section explains our legal grounds for collecting and using information about you.
Grounds for collecting and using information about you
|You have given us your consent|
|It is necessary to fulfil our contract with you|
|It is in our legitimate interest|
|It is necessary to fulfil our legal and regulatory requirements|
How you can withdraw your consent?
Where we do rely on your consent and you have given us this, you have the right to withdraw this and we will no longer collect and use this information. Please be aware that withdrawing your consent could mean that we cannot take into account all relevant information when advising you.
Who we share your personal information with
We will only share information with third parties where authorised to do so by you, to fulfil our contract with you, where there is a legal or regulatory requirement or if it is in our best legitimate interest to do so. This section covers who we share your information with and why. If you would like further details regarding who we share information with, please contact the Data Protection Officer.
|Other individuals involved in your agreement with us|
|Other providers or third parties you may ask us to provide information to or request information from|
|The Handelsbanken Group|
|Supervisory Authorities and HMRC|
|Other companies we have chosen to support us when providing services and products to you|
|Law enforcement and identity check agencies|
Transfers of your personal information outside of the UK or the EEA
We are based in the UK but sometimes we may need to transfer your personal information outside the UK or the European Economic Area (EEA). If it is processed within Europe or other parts of the EEA then it is protected by European data protection standards.
Some countries outside the EEA do have adequate protection for personal information under laws that apply to us. We will make sure that suitable safeguards are in place before we transfer your personal information to countries outside the EEA.
What should you do if your personal information changes?
You should tell us without delay so that we can update our records. You can contact your usual contact to do this. Alternatively, you can contact our Data Protection Officer.
Do you have to provide your personal information to us?
We are unable to provide you with any products or services without having personal information about you. Your personal information is required before you can enter into an agreement with us and is required during the life of that agreement.
How long we keep your personal information for
We will hold the majority of your personal information for a period of 10 years following the end of your contract with us, however there are some exceptions to this. If you would like further information about our data retention practices, contact our Data Protection Officer using the details set out above.
What are your rights under data protection laws?
You have a number of rights under data protection laws. They do not apply in all circumstances. For more information or if you wish to exercise any of them, please contact the Data Protection Officer.
Your data protection rights
|The right to be informed|
|The right to have your personal information corrected|
|The right to object to processing of your personal information|
|The right to restrict processing of your personal information|
|The right to have your personal information deleted (also known as the “right to be forgotten”)|
|The right to request access to your personal information|
|The right to port your personal information to another firm|
How to make a complaint?
We aim to provide complete customer satisfaction but we also recognise that there may be a time when you feel that we haven’t delivered and would like to make a complaint. If you think things have gone wrong and you are unhappy with us, please contact your usual contact or the Data Protection Officer in the first instance and they will try to assist you. More information on how to complain can be found on our website.
If you are still unhappy you have the right to complain to the Information Commissioner’s Office which enforces data protection laws. Further details can be found on their website www.ico.org.uk.